Strategic Development Plan 2018 – 2020

Profile

Southern Province Road Passenger Transport Authority is established for regulating and functioning the Road Passenger Carriage services originating within the province, coming into or crossing the southern province, and also to regulate over the other matters connected therewith or incidental thereto.

Be it passed by the southern provincial council as the policy of the Southern Province Road Passenger Transport Authority is as follows:

To promote the relevant services by sufficient quantity and quality to meet the passenger transport needs of the public coming under the Authority of the Southern Provincial Council and for the equitable distribution of such services throughout the Southern Province
To ensure healthy competition prevailing among the providers of such services
The regulation of the transport services of both the state and private sectors engaged in the safe, the comfortable and efficient performance of the transport requirements of the public.
To provide infra-structural facilities for all the passenger and other Para transport services which are regulated.

Introduction & Mandate

The Southern Province Road Passenger Transport Authority which is operated under the powers of the Southern Province Road Passenger Transport Authority statute no 2 of 1996 and amended statute no 1 of 2009, as per powers vested by provincial council act no 42 of 1987, Under the 13th
amendment of the Democratic Socialist Republic of Sri Lanka.

Vision

To be the Premier Passenger Transport Services Facilitator in Sri Lanka

Mission

To promote the development of passenger transport service with efficiency, quality and quantity to meet the transport needs of the passengers and to provide equitable distribution of the Passenger service in southern province on the basis of social needs in friendly manner.

Objective

  1. Establishment of a quality regulated passenger transport service in Southern province.
  2. Developments of optimal Passenger transport facilities
  3. Expansion of the passenger transport service that conforms to future trends.
  4. Capacity development of stakeholders & Institute

Goals

  1. Development of Optimal Passenger Transport Facilities
    i. Bus Stands & Halting Places with Optimal Facilities
    ii. Continuously, Developed & Maintenance Transport Facilities
    iii. Expansion of the Public Transport Service Facilities
  2. Productivity Enhancement & Quality Improvements
    i. Quality Improvements of Passenger Transport Services
    ii. Optimized Running Time & Updated Time Tables
    iii. IT as the backbone for transport Services
  3. Fully Regularized Transport Service & Expansion of the Passenger Services
    i. Issuing Route Permits & Updating
    ii. Fully Regularizing Public Transport Service
    iii. Improvements of alternative Transport modes & Regularizing
  4. Capacity Development
    i. Knowledge management
    ii. Process Development
    iii. Developed Infrastructure Facilities & Equipment for Better Services in Place
    iv. Fully Trained and Motivated Stakeholders for Better Service
    v. Capacity development of Authority
  5. Good Governance
    i. General Administration and Financial Management
    ii. Conflict Free Management & Friendly Grievances Handling
    iii. Monitored & Evaluation of performance of the institution, Programmes & Projects

Goal No 1. Development of Optimal Passenger Transport Facilities

 

Goals

 

Key Performance Indicators (KPIs)

 

Baseline 2015

Target
201820192020
1.1Bus Stands & Halting Places with Optimal Facilities1. No of Written Complaints Regarding Bus Stand & Halting Places Facilities Per Year 

105

 

35

 

25

 

15

 

2. No of Users Per Year

 

2880.1Mn

 

2881.5 Mn

 

2881.8 Mn

 

2882.0 Mn

 

3. No. of Bus Stands (Accumulate)

 

29

 

37

 

41

 

44

 

4. No. of Bus Stand Yards (Accumulate)

 

29

 

37

 

41

 

44

 

5. No of Sanitary (Accumulate)

 

10

 

15

 

18

 

22

6. No of Halting Places with Shelters (Accumulate) 

360

 

385

 

395

 

410

 

6. No of Halting Places Marked (Accumulate)

 

8250

 

8500

 

8750

 

9000

 

Goals

 

Key Performance Indicators (KPIs)

 

Baseline 2015

Target
201820192020
1.2Continuously, Developed & Maintenance Transport Facilities 

1. No of Written Complaints Per Year

 

175

 

125

 

75

 

25

 

2. No of Users Per Year

 

2880.1Mn

 

2881.5 Mn

 

2881.8 Mn

 

2882.0 Mn

 

3. No. of Maintained Bus Stands Per Year

 

2

 

1

 

2

 

2

 

3. No. of Maintained Bus Stand Yards Per Year

 

4

 

4

 

5

 

5

 

4. No. of Maintained Sanitary Per Year

 

1

 

2

 

2

 

2

5.No. of Maintained Halting Places with Shelters Per Year 

5

 

7

 

8

 

10

 

6. No of Halting Places Marked Per Year

 

225

 

250

 

300

 

350

 

Goals

 

Key Performance Indicators (KPIs)

 

Baseline 2015

Target
201820192020
;

1.3

Expansion of the Public Transport Service Facilities 

1. Water, Electricity, Sanitary & security expenditure Per Year (Rs Mn )

 

 

2.2

 

 

2.8

 

 

3.1

 

 

3.5

 

Goal No 2. Productivity Enhancement & Quality Improvements

 

Goals

 

Key Performance Indicators (KPIs)

 

Baseline 2015

Target
201820192020
2.1Quality Improvements of Passenger Transport Services 

1. No of Trained, Motivated & Passenger Friendly Bus Crew (Accumulate)

 

887

 

2500

 

3000

 

3500

 

2. No of Mobile Inspection Days Per Year

 

350

 

400

 

420

 

450

 

3. No of Uniform Dressed Driver & Conductor Per Day

 

800

 

2000

 

2500

 

2750

 

4. No of Bus Ticket Machine uses Per Day

 

70

 

300

 

500

 

700

 

2.2

 

Optimized Running Time & Updated Time Tables

 

1. Reduced Travel Time in selected Routes (Accumulate Saving Man hours )

 

15.0 Mn

 

29.9 Mn

 

35.0 Mn

 

40.1 Mn

 

Goals

 

Key Performance Indicators (KPIs)

Baseline 2015Target
201820192020
2.3IT as the backbone for transport Services 

1. No of Users Per Year

 

2880.1Mn

 

2881.5 Mn

 

2881.8 Mn

 

2882.0 Mn

 

2. No of Web Users Per Year

 

24750

 

50000

 

55000

 

60000

 

3. No of Used IT Application (Accumulate)

 

9

 

15

 

18

 

20

 

4. No of Information Displaying Points (Accumulate)

 

20

 

33

 

36

 

40

 

5. No of CCTV Camera (Accumulate)

 

96

 

265

 

295

 

325

 

Goal No 3. Fully Regularized Transport Service & Expansion of the Passenger Services 

 

Goals

 

Key Performance Indicators (KPIs)

 

Baseline 2015

Target
201820192020
 

3.1

 

Issuing Route Permits & Updating

 

1. No of Active SPRPTA Route Permits

 

1302

 

1310

 

1315

 

1320

 

3.2

 

Fully Regularizing Public Transport Service

 

1. No of Operated Bus Trips Per Day

 

11524

 

12245

 

12533

 

12677

3.3Improvements of alternative Transport modes & Regularizing 

1. No of Permitted Para Transport Services

 

–    Three Wheel (Accumulate)

 

5783

 

6000

 

6100

 

6250

 

–    School Service (Accumulate)

 

0

 

0

 

250

 

500

 

–    Cab Service (Accumulate)

 

0

 

0

 

100

 

200

 

Goal No 4. Capacity Development

 

Goals

 

Key Performance Indicators (KPIs)

 

Baseline 2015

Target
201820192020
4.1Knowledge management 

1 No of Training Opportunities (per year)

 

60

 

450

 

550

 

650

 

2 Conduct Capacity Building & Awareness Programme (Accumulate)

 

1

 

5

 

7

 

9

 

3. Expenditure for Knowledge management Per Year (Rs Mn)

 

0.0

 

1.0

 

1.5

 

2.0

4.2Process Development 

1. No of Process Developed (Accumulate)

 

3

 

15

 

20

 

25

 

2.Expenditure for Process Development Per Year (Rs Mn)

 

0.0

 

1.5

 

2.0

 

2.5

 

Goal No 5. Good Governance

 

Goals

 

Key Performance Indicators (KPIs)

Baseline 2015Target
201820192020
 

 

5.1

 

General Administration and Financial Management

 

1. No of audit queries Per Year

 

15

 

8

 

5

 

2

 

2. no of queries successfully handled Per Year

 

15

 

8

 

5

 

2

 

 

 

5.2

 

 

 

Conflict Free Management & Friendly Grievances Handling

 

1.No of Mobile Inspection Reports Per Year

 

2000

 

1800

 

1500

 

1000

 

2. No Of Complaints Against staff Per Year

 

82

 

60

 

40

 

20

 

3. No of Handled Grievances Per Year

 

42

 

30

 

25

 

15

 

 

5.3

 

Monitored & Evaluation of performance of the institution, Programmes & Projects

 

1. Performance Review Reports on time

 

Yes

 

Yes

 

Yes

 

Yes

 

2.Progress Review

 

Yearly

 

Quartearly

 

Monthly

 

Monthly

 Approved and Presented by. B.M.A Raja Kumara

Director General